Speedpoint Business App — account and data deletion

This page explains how to request deletion of your Speedpoint Business App account and the data held against it. The Speedpoint Business App is offered to First National Bank (FNB) business customers and is built by littlefish on the littlefish merchant platform for FNB, a division of FirstRand Bank Limited.

How to delete your account

You can delete your Speedpoint Business App account yourself, from inside the app. You do not need to contact anyone.

1. Open Settings in the Speedpoint Business App.
2. Tap “Delete Account”.
3. Confirm. You will be asked to confirm, because deletion cannot be reversed. Once confirmed, your account and the data listed below are deleted.

If you cannot access the app

If you have lost access to the app and cannot delete your account yourself, contact FNB Merchant Services on 087 575 0012 or [email protected], with your registered business name and merchant number. FNB responds to requests within 2 to 4 working hours for critical requests, and 4 to 8 working hours for medium priority requests, verifies that you are authorised to act for the merchant, and arranges the deletion.

Before you delete

• Ensure all of your transactions have been banked.
• Deleting your Speedpoint Business App account removes your access to the app. It does not close your FNB Merchant Facility or your bank accounts.
• If you are the business owner, deletion also removes access for the other users on your business.
• Deletion cannot be reversed.

Data that is deleted

• Your user profile — name, email address, mobile number and display name
• Your sign-in credentials and app PINs
• Customers and contacts you imported into the app
• Your product catalogue and any images you uploaded
• Device identifiers held against your account, including device ID, push notification token and analytics identifiers

Data that is retained, and why

Some records cannot be deleted on request because we are legally required to keep them.

• Transaction and payment records — retained for 5 years to meet financial services, tax and card scheme requirements
• Merchant onboarding and verification records — retained by FNB under the FNB Privacy Notice
• Records needed to handle disputes, chargebacks and regulatory queries for as long as those obligations apply

Retained records are restricted to compliance access and are not used for any other purpose.

Data held by FNB

Merchant information is also held on FNB’s own systems. How FNB collects, uses, retains and deletes that information, and how to exercise your rights with the bank, is set out in the FNB Privacy Notice:

https://www.fnb.co.za/about-fnb/legal-matters/privacy-policy.html

Privacy policy

For how the Speedpoint Business App handles your information generally, see the Speedpoint Business App privacy policy.